A new text-based mental health service funded by the HSE has been launched. ‘50808’ is a first of its kind for Ireland, a free 24/7 text service, providing everything from a calming chat to immediate support for people going through mental health or emotional crisis. Since the service began its pilot in September last year, it has provided support to 3,801 people through 6,694 conversations. It is expected that ‘50808’ will support over 50,000 people each year once fully operational. The service uses an artificial intelligence (AI) system to analyse a texter’s initial message, scanning keywords, phrases, and even emojis to determine the level of severity. The texter’s at most imminent risk are placed at the top of the queue.

The service allows trained Crisis Volunteers to volunteer from home. Crisis Volunteers complete a 30-hour training and have 24/7 supervision by full-time mental health professionals.

If you, or anyone you know is going through difficult times at the moment, remember there is help! No need to feel despair – Dial 50808 and talk it through!